Jo McDonald Jewellery
ORDERING

If you wish to purchase an item please contact Jo directly to place your order.

If an item is in stock it will be posted within two working days of cleared payment. Items that are made to order can take 2-6 weeks. Jo will do her best to meet any deadlines if you require an item for a specific date.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it (please refer to Returns).

PAYMENT

Payments may be made through Paypal or directly via bank transfer. You will be invoiced once your order is received.

SHIPPING

In the UK all items are shipped fully insured via the Royal Mail Special Delivery service. A signature will be required on delivery, as such we are unable to deliver to PO boxes. All shipping within the UK is £10.

Shipping outside the UK will cost £40 using Standard International shipping. Parcels take between 3 and 7 days. International customers are responsible for any duties/taxes that may be imposed on the item on arrival at the destination country.

All payments must be received and authorised before shipment.

RETURNS

If your jewellery is damaged in transit or faulty when it arrives, please notify us by email or telephone within 7 days. If you have changed your mind and would like to return an unworn item in its original packaging, we will provide a full refund as long as it is returned within 14 days. We recommend returning goods by Special Delivery ensuring that they are covered by insurance.

Please note that all pieces are handmade and therefore unique, slight variations are inherent in these organic pieces.

SPECIAL ORDERS

We welcome any special orders in the colourways available. Any item ordered in a particular size or length specified by the customer is a special order and cannot be refunded. It may be exchanged or resized at our discretion which will incur a charge.

JEWELLERY CARE

Gold Harlequin Collection

This very special 18ct gold jewellery is hand crafted and finished. To clean gold use a soft jewellery polishing cloth.

Store your gold separately to your other jewellery to avoid it rubbing against any sharp surfaces that may gradually scratch the surface. This enamel is glass fired with traditional methods so please take care of your pieces!

Porcelain Collection

This very special jewellery, developed with with parian porcelain is hand crafted and finished. The porcelain is a robust material and feels smooth and lightweight against the skin. The porcelain will maintain its colour by gentle cleaning with soap and water. To clean silver, gold or plated jewellery use a soft jewellery polishing cloth.

Jewellery that is gold or black rhodium plated is a 3 microns thick 18ct gold plate over 999 fine silver. This is a durable thick gold-plate however durability depends on how much the jewellery is worn. We are happy to re- plate any pieces purchased from us but plating and postal charges will be payable by the customer.

Store your gold plated jewellery separately to your other jewellery to avoid it rubbing against any sharp surfaces that may gradually scratch off the gold plate. We recommend that you do not sleep wearing porcelain earrings.